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We're Here for You
Our customer service team is dedicated to ensuring your experience with Sassy Sweet is a delight. We are here to answer your questions and resolve any issues you might encounter.

Sweet Questions. Straight Answers.
What comes in a Sassy Sweet box?
Nine individually wrapped chocolates—a mix of milk and dark, served with a side of sass. Choose the box that fits the occasion and let the snarky sayings do some of the talking. Chocolate can handle the rest.
Can I send it directly to someone as a gift?
Absolutely. Select “this is a gift” at checkout and enter your recipient’s shipping address. We’ll leave out invoices and pricing. They deserve to know you have excellent taste—not what you spent.
Can I include a personal message?
Of course! Sweet, sassy, or “I told you he was trouble”—you bring the words, we’ll bring the pen. Enter your message at checkout, and we’ll tuck a handwritten note inside the package.
How do you keep the chocolate from melting?
We like our chocolate sassy, not soupy. We pack every shipment with care, and during warmer months, we include a frozen gel pack inside an insulated envelope to help protect your chocolates from the heat.
When will my order arrive?
Good things come to those who wait—but we won’t make you wait without a plan. We ship Monday through Wednesday using 2-day shipping to help keep your chocolates from spending the weekend in transit. Orders placed after Tuesday at 6 p.m. CT through Sunday at 6 p.m. CT ship by the following Tuesday. Orders placed after Sunday at 6 p.m. CT through Tuesday at 6 p.m. CT ship Wednesday. The 2-day shipping window starts when your package ships, rather than when you place your order.
Where do you ship, and how much does it cost?
We deliver a little sass across the continental U.S. Shipping is calculated at checkout, so you can see the cost before placing your order. We prefer our surprises wrapped in chocolate.
What if my chocolate arrives melted or damaged?
We want your box to make a statement—not a mess. If your chocolates arrive melted or damaged, contact us within 24 hours of delivery using the link below. Include your order number and photos of the packaging and chocolates as they arrived. We’ll work with you on a replacement or refund and make it right.CONTACT SUPPORT
Does your chocolate contain allergens?
Our certified fair trade Belgian chocolate products can contain common food allergens such as milk, dairy and soy.Our chocolates are processed on shared machinery that handles gourmet nuts, so they may contain traces of other allergens such as nuts or gluten. Check the specific product page for an ingredient list and allergens before consuming as formulations can vary between milk chocolate, dark chocolate, and custom gift boxes. Belgian Milk Chocolate IngredientsSugarCocoa ButterWhole Milk PowderCocoa Mass (Chocolate Liquor)Soy Lecithin (Emulsifier)Natural Vanilla Flavoring
Belgian Dark Chocolate IngredientsCocoa Mass (Chocolate Liquor)SugarCocoa ButterSoy Lecithin (Emulsifier)Natural Vanilla Flavoring
How should I store my chocolates, and how long will they stay fresh?
The shelf life of each item is included in the Product Description section of the particular product. Chocolate does not need to be refrigerated. We recommend storing it at room temperature below 80 degrees Fahrenheit, away from direct sunlight & heating units. If chocolates are stored appropriately, the shelf life is 12 months.
Can I cancel or change my order?
Changed your mind? Caught a typo? Decided someone deserves a different kind of sass? Contact us using the link below as soon as possible with your order number and the change you’d like to make. Orders can be canceled for a full refund, including shipping, before we begin packing. We can update your shipping address, gift message, or box selection at that stage. If a change affects the total, we’ll confirm it with you first. Once packing begins, we’ll do our best, but changes and cancellations aren’t guaranteed. Once your chocolates have shipped, we can’t cancel or change the order. Your request is confirmed when you receive a response from us.CONTACT SUPPORT
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